Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit our website or use our services. This policy applies to all users accessing our platform from Australia and outlines your rights regarding cookie management and data privacy in accordance with the Privacy Act 1988 and Australian Consumer Law.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps our platform function properly and provide you with a personalised gaming experience. Cookies cannot harm your computer or mobile device and do not contain viruses or malicious software. Our platform uses various types of cookies to enhance your gaming experience, maintain security, and comply with Australian gambling regulations.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable functions to cookies in collecting and storing information about your interactions with our platform.
Types of Cookies We Use
Our online casino platform utilises several categories of cookies, each serving specific purposes to enhance your gaming experience and ensure platform security:
- Essential Cookies: Required for basic website functionality, account authentication, and secure transactions
- Performance Cookies: Collect anonymous data about website usage, game performance, and user interactions
- Functional Cookies: Remember your preferences, language settings, and customised gaming options
- Security Cookies: Protect against fraud, unauthorised access, and ensure compliance with responsible gambling measures
- Analytics Cookies: Help us understand user behaviour, popular games, and platform performance metrics
- Marketing Cookies: Deliver relevant promotional content and track campaign effectiveness
Purpose and Legal Basis
We use cookies for legitimate business purposes related to operating a licensed online gaming platform in compliance with Australian regulations. Our legal basis for cookie usage includes contractual necessity for service delivery, legitimate business interests for platform improvement, and explicit consent for marketing and analytics purposes.
Cookies enable us to verify player identity, maintain gaming session security, implement responsible gambling tools, and provide customer support. We also use cookies to comply with anti-money laundering requirements and maintain detailed gaming records as required by Australian gambling authorities.
Session and Persistent Cookies
Our platform uses both session and persistent cookies to deliver optimal gaming experiences. Session cookies are temporary and automatically deleted when you close your browser, while persistent cookies remain on your device for predetermined periods or until manually deleted.
Session cookies maintain your login status during gaming sessions, track your current game progress, and ensure transaction security. Persistent cookies remember your account preferences, favourite games, and customised dashboard settings for future visits. These cookies also support responsible gambling features by tracking your gaming activity over extended periods.
Third-Party Cookies
Our platform integrates with various third-party service providers who may place their own cookies on your device. These partners include payment processors, game developers, customer support platforms, and analytics services. Third-party cookies are governed by the respective privacy policies of these external providers.
We carefully select third-party partners who comply with Australian privacy standards and international data protection regulations. However, we recommend reviewing the privacy policies of our partners to understand their cookie practices and data handling procedures.
Cookie Management and Control
You maintain full control over cookie settings and can manage your preferences through multiple methods. Our platform provides a comprehensive cookie management centre accessible through your account settings, where you can enable or disable specific cookie categories while maintaining essential functionality.
- Access cookie preferences through your account dashboard
- Modify browser settings to block or accept specific cookie types
- Delete existing cookies from your browser history
- Use private browsing modes to limit cookie storage
- Install browser extensions for enhanced cookie management
Browser-Specific Instructions
Different web browsers offer various methods for managing cookies. Below are instructions for popular browsers used by our Australian players:
- Chrome: Settings > Privacy and Security > Cookies and Other Site Data
- Firefox: Options > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site Permissions > Cookies and Site Data
- Opera: Settings > Advanced > Privacy and Security > Site Settings
Mobile browsers typically offer cookie management through their respective settings menus under privacy or security sections.
Impact of Disabling Cookies
While you have the right to disable cookies, doing so may significantly impact your gaming experience and access to certain platform features. Essential cookies are required for account access, payment processing, and regulatory compliance, making complete cookie disabling incompatible with using our gaming services.
Disabling performance and functional cookies may result in slower load times, loss of personalised settings, and reduced customer support capabilities. Marketing cookies can be disabled without affecting core gaming functionality, though you may receive less relevant promotional content.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in technology, regulations, or business practices. We will notify users of significant changes through email notifications, website announcements, or account dashboard messages. Continued use of our platform following policy updates constitutes acceptance of revised terms.
For questions about our cookie practices, data handling procedures, or privacy concerns, contact our dedicated privacy team through the customer support portal. Australian users can also lodge complaints with the Office of the Australian Information Commissioner if privacy concerns remain unresolved.
Last Updated: December 2024